Frequently Asked Questions
Everything you need to know about your Apeks gear and orders.
What is the standard shipping time for Apeks orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while expedited options are available at checkout.
Do you offer a warranty on professional sports equipment?
Yes, all Apeks hardware and performance gear come with a limited 12-month warranty covering manufacturing defects to ensure your training never stops.
What is your return policy for apparel and gear?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, certain protective equipment cannot be returned once the seal is broken.
How do I determine the right size for my performance wear?
Each product page features a detailed 'Size Guide' button with specific measurements. We recommend measuring your current gear to find the perfect fit for your athletic needs.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.
Which payment methods does Apeks accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.